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A Caregivers Guide: Complimentary eBook | Village Green Retirement Community

Frequently Asked Questions (F.A.Q.s)

These are the most frequently asked questions.

What can you tell me about the people who live here?

Village Green residents come from all walks of life. They hail from Montana and Missouri, eastern Washington and southern California. Some enjoy playing cards, while others enjoy old radio programs. Many love the symphony, the ballet, and live theatre. They have family and friends that care about them, just like you. Village Green residents make good neighbors and great friends because they care about people. Like you, they are looking for companionship with folks in their age group, who like to do the things they enjoy doing.

How close is Village Green to the closest hospital?

Village Green is very close to some of the northwest’s best medical care. St. Francis Hospital is less than one mile from Village Green, and the highly regarded Virginia Mason Medical Clinic is about a mile down the road.

How many caregivers are in the building at one time?

We have caregivers on site 24 hours a day, 7 days a week, 365 days per year. The number of staff each day varies according to the needs of the current residents. As care needs increase so does our staffing.

What type of training do your caregivers have?

The State of Washington Department of Social & Health Services (DSHS) requires caregivers to successfully complete Fundamentals of Basic Caregiving, an extensive training course taught by certified trainers who are Registered Nurses or Licensed Practical Nurses. This training course covers everything from using universal precautions to minimize the spread of germs and disease, to how to properly transfer someone from a bed to a wheelchair.

In addition, caregivers have routine training in Dementia, Blood borne Pathogens, Food Handling as well as CPR & First Aid. All of these training experiences make our caregivers prepared to handle the needs of our residents.

What is a non-intrusive well-being check?

At meal times, we note who is present and who is not. If the resident is absent, we call the resident’s apartment to check on his/her well being.

How do I get my errands done and get a ride if I need one?

The Village Green bus has scheduled days every week to take our residents shopping and to doctor's appointments. Accessing transportation outside of that schedule is easy and there are several options available to you. We are happy to help you make arrangements.

What if I have my own car? Can I keep it at Village Green?

Absolutely. We have free on-site parking for residents and for their guests.

What if I need more help in the future?

We offer up to five levels of assistance, from medication reminders to assisting with personal care. Our professional, caring staff will provide the level of support you need at the time you need it. Whether you are recovering from an injury or illness, or have long-term needs requiring daily attention, feel confident that you can remain in your home and receive the care you need. When you require more skilled nursing services, and closer personal attention, we will be there to help, as well.

What if I don't feel like coming to the dining room for the meal?

We offer up to three deliveries a month at no charge. Sometimes our residents require delivery of meals for a longer period of time, and we can gladly arrange that as well for a nominal delivery fee.

Can my family share a meal with me?

Of course! We'd love to meet your family. Many of our residents’ families get to know each other over a meal at Village Green. Families are encouraged to come and enjoy meals with residents, and get to know the staff, and we foster these relationships. Throughout the year, we host brunches, lunches and special events to which family and friends are invited.

How are maintenance needs handled for a resident?

Maintenance work orders are processed seven days a week. Maintenance personnel are available during normal business hours. In addition, we train our care staff and support personnel to handle small maintenance issues like running toilets, changing light bulbs and other minor maintenance things that may happen while maintenance personnel are off campus.

In the case of an emergency, the maintenance supervisor is on-call 24 hours each day and will be contacted should an emergent need arise.

"I just wanted to thank you for
all you have done. From my
first tour to now I have
smiled when you come by.
I love your friendliness
and enthusiasm.
You are part of
the reason I am here. Thank you
from the bottom of my heart."

— Aileen to Lisa.

"I hope you know how
much Dad appreciates
the excellent care
he receives from you!"

— Peggy Jamerson, Resident Family Member

"I feel so safe and comfortable in
my quiet apartment with lovely
views of trees, shrubs, lawns,
and flowers."

— Janice T.

"Village Green is a beautiful,
welcoming home for me. It was
the perfect place for my husband
and I to meet new friends, the
same friends who helped me later
survive his loss. I will stay for the
food, flowers and friendship that
surround me every day."

— Shirley M.

"Residents are treated with respect
and the help is great!"

— Diane W.